Question 1

How do I book a table?

Accepted Answer

Just click the "BOOK A TABLE" button in the main menu on this website to be taken there. Please note, we only accept bookings of up to 8 people due to the size of our restaurant. We DO NOT accept lunchtime bookings, we work on a first-come-first serve basis.

Question 2

Do you allow dogs?

Accepted Answer

Dogs are welcome in our restaurant as well as they are well behaved and good with other dogs.

Question 3

Are children allowed?

Accepted Answer

Children are very welcome at Smiths. However, for health and safety reasons, children under the age of 12 are not permitted to dine in our courtyard seating area due to trip hazards and the layout of the space.Families wishing to dine outdoors are welcome to use the seating area at the front of our venue, which is suitable for children.

Question 4

Do you have baby changing facilities?

Accepted Answer

We have baby changing facilities in our ladies toilet.

Question 5

Do you have disabled toilets?

Accepted Answer

Yes we do.

Question 6

Is there parking?

Accepted Answer

We do not have private parking, however Victoria Street opposite does have limited availability. Otherwise, there is Bourton Vale Car Park.

Question 7

Do you have a Vegan or Vegetarian menu?

Accepted Answer

We do! Please ask your server and they can talk you through all the vegetarian and vegan options on the menu.

Question 8

Do you cater for gluten free?

Accepted Answer

We do have a GF buns available in the restaurant. If you have any questions, please ask your server and we can talk through which sides are GF.

Question 9

Can you cater for allergies and dietary requirements?

Accepted Answer

We always do our best to accommodate dietary requirements where it is safe to do so.However, due to the nature of our kitchen and the risk of cross-contamination, we are unfortunately unable to safely cater for guests with:Sesame allergiesSevere peanut allergiesVegetarian or vegan diets where there is also a gluten or soya allergyIf you have any allergies or dietary requirements, please let our team know when making your booking so we can advise whether we are able to accommodate you safely.

Question 10

Why are your burgers cooked well done?

Accepted Answer

At Smiths, all of our burgers are cooked to a minimum core temperature of 75°C, in line with UK food safety guidance.We use premium dry-aged beef sourced from our trusted butcher, and our burgers are carefully crafted to remain juicy, tender and full of flavour even when cooked to this temperature. This approach allows us to deliver a consistently delicious burger while maintaining the highest standards of food safety for every guest.

Question 11

Do I need to book?

Accepted Answer

We always advise booking for evenings as it can be very busy on the weekends.

Question 12

Do you accept walk-ins?

Accepted Answer

Yes, we welcome walk-ins for both lunch and dinner.Lunch: Due to the busy nature of the restaurant, walk-in guests should be prepared for a wait of 30 minutes to upwards of an hour during peak periods.Our team will always do their best to seat you as soon as possible.Dinner: We also accept dinner walk-ins, although availability can be limited, particularly when outdoor seating is unavailable due to poor weather.To avoid disappointment, we strongly recommend booking in advance whenever possible.

Question 13

Can I order over the phone for collection?

Accepted Answer

Yes, please look at the menu on our website. You can place orders by giving us a call on 01451 810564. Please note, we sometimes decline takeaways during our busy periods.

Question 14

Can I come in and order a take away?

Accepted Answer

Yes of course, we will always check with the kitchen what the wait time will be before taking your order. Please expect longer waits at peak times between 6.30-8.30pm.

Question 15

Do you deliver?

Accepted Answer

We currently do not offer delivery.​

Question 16

Policies.

Accepted Answer

Think 25! You may be asked for ID at your table if you look under 25​
Tables of 1-2 will have the table for 1 hour and a half, 3-4 will have 1.5 hours and tables of 6-8 will have 2 hours

We are currently unable to accommodate bookings of more than 8 people due to the small size of our restaurant and it is not possible to split groups across tables 
We have a zero-tolerance policy on aggressive, sexist or rude behaviour towards any of our staff. All our staff work very hard and deserve to be treated with kindness and respect.

FAQs

Frequently asked questions