SMITHS OF BOURTON LTD
RETURNS AND REFUNDS POLICY
We hope that you enjoy the purchases you make from Smiths of Bourton LTD. However, if you wish to return an item, youmay do so in accordance with your statutory rights or in accordance with this Returns Policy.
How to Return an Item
As an alternative to the return options provided by your statutory rights, customers may return items purchased from Smiths of Bourton LTD
under this Returns Policy in accordance with the following terms:
1. Returns made under this Returns Policy must be made within 7 days of purchase.
2. Items to be returned must:
a.
Item must not have been used or worn, and must still have tags attached.
3. To start the returns process, you should complete the returns slip included with your order and give this back to us in-person (e.g. in-store) with the item(s) to be returned
.
Entitlement to a Refund
When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a full refund of the price you paid for the item(s):
1. Taking into account any discounts that were applied at the time of purchase.
Processing Returns
Once we have received an item you wish to return:
1. We will check the item you have returned within, wherever possible, 7 days. We may be able to check items returned in-store immediately.
2. If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy:
a. We will let you know that your return has been received and accepted.
b. You will receive a refund via your original payment method, usually within 10 days of a return being accepted.
3. If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy:
a. We will let you know why your return has not been accepted.
b. We may offer a reduced refund (e.g. if an item is returned damaged).
c. You will have the option to take the item back (note that you may be required to pay for shipping if necessary).
Exchanges
If you wish to exchange an item purchased for another item (e.g. the same product in a different size or colour), you shouldreturn the purchased item as usual (i.e. as set out above) and make a new purchase of the new item you wish to have.
A Customer’s Statutory Rights
The returns process provided under this Returns Policy is provided in addition to customers’ statutory rights and this ReturnsPolicy does not diminish these statutory rights in any way - it simply provides our customers with an additional returns option.
A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if aproduct is not of satisfactory quality or not fit for purpose. Or, if you’re a consumer, you may have a right to simply changeyour mind and cancel your order in certain circumstances (i.e. your cancellation rights).
Exactly which rights apply to your situation will depend on the circumstances of your purchase. For example, whether youpurchased as a consumer or a business; whether you purchased online or in-store; and whether you purchased digital contentor other items. For more information on your rights in relation to your purchase:
1. See the Terms and Conditions that cover your purchase. You will have been shown or given these during the purchaseprocess
. Alternatively, find our Terms and Conditions online here: https://www.smithsofbourton.com/terms-and-conditions
2. You can contact us at Theo-seb@smithsofbourton.com to request a copy of the relevant Terms and Conditions, to askwhich of our Terms and Conditions are applicable to your purchase, or to request more information about your rights.